Privacy Policy
1. Introduction
Joyride Rave Ltd’s Privacy Policy details what personal data we collect, what we do with the information you give us and your rights over that data.
We are committed to protecting the privacy and confidentiality of your personal information and we aim to ensure that all personal information in our possession is processed in accordance with the principles of the General Data Protection Regulations (GDPR) and the Information Commissioner’s Office (ICO).
2. Our Details
Joyride Rave Ltd is a limited company
Company number: 14556115
3. Contacting us
Please email info@joyriderave.com if you would like to:
update or opt out of receiving marketing communications;
make an enquiry about data protection or change the way we process your information; or
raise a concern about how your personal information has been used.
See below for more details on your rights to accessing, changing or deleting your data, and Joyride Rave’s complaints process.
4. What is personal data?
Personal data is any information we handle that relates to an identified or identifiable natural person. An ‘identifiable natural person’ is anyone who can be identified, directly or indirectly from information, including by reference to a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
5. What types of personal data do we process?
Personal information is collected directly from you when you interact with Joyride Rave, and this will change depending on the experiences you are accessing. Typically, we collect your name and email address when you:
Ask us for information;
Sign-up to our mailing list;
Send us an email;
Book a ticket for an event;
The types of personal data we process will vary depending on the purpose. We aim to process the minimum amount of personal data necessary for the relevant purpose.
6. When do we share your personal data?
We commit to making all reasonable efforts to keep your details secure and will only share them with partners, suppliers or professional agents working on our behalf, for example when an event is run in partnership with them. Any personal information you provide to us will be shared with these partners and their subcontractors for the purpose of providing a service you have requested or signed-up for. We will only share information with them if we are confident that they will protect it, and we have a Data Sharing Agreement in place with them that assures this.
We will never sell your personal information to any third party organisation.
We may need to disclose your details if required to police, regulatory bodies or legal advisors. We will only ever share your data in other circumstances if we have your explicit and informed consent.
7. Direct marketing
You may indicate your preference for receiving direct marketing from us. You will be given the opportunity to opt-out of marketing emails should you no longer wish to receive them each time we contact you via an unsubscribe option. Once properly notified by you, we will take steps to stop using your information in this way. Please give at least 24 hours for this change to take effect.
8. How do we use your information?
We use your information, both personal and anonymised, in these ways:
Provide an experience you have requested;
Communicate with you;
Manage your attendance for an event
8.2 Communicating with you
There are a number of ways that we may communicate with you. We use information you have provided to:
communicate with you by phone and/or email about our activities, promotions and events in accordance with any preferences you have set;
deliver service emails such as confirmation emails and event time changes or cancellations;
contact you and ask you to respond to surveys such as post event surveys;
inform you about upcoming events;
respond to a question, comment, compliment or complaint that you have sent to us. In this situation we will also keep a record of this correspondence and any associated documents so that we have the information available in the event of a follow-up, dispute or investigation;
inform you if we make significant changes to our policies which may affect you;
8.3 Targeting our communication
We want to send the most effective messages we can in the most efficient way possible. In order to work out what this looks like we:
Analyse how emails are opened and read – we track emails which we have sent to you to see which messages have the highest response rates and whether there are messages that resonate with particular groups of people. We do this by logging whether emails we send have been opened, deleted and interacted with (for example, by clicking on links within the emails)
9. How long do we retain your personal data and where is it stored?
We keep your personal data for as long as necessary for the particular purpose or purposes for which we hold it. Your data is always held securely - primarily within our secure Mailchimp account.
10. Use of photography and film
Joryride Rave may wish to document an event for the purpose of archiving work, and/or sharing in marketing, publicity and other materials and communications in any medium. Where photography and filming is being used explicit consent will be sought from people first.
11. What are your rights over your personal data we process, and how can you exercise them?
Under the Act you have a number of rights that you can exercise in relation to personal data we process about you.
We sometimes need to request specific information from you to help us confirm your identity and ensure your authority to exercise the rights.
Right of Access: You can request access to the personal data we hold about you free of charge. Normally we will provide it within one month of receipt of your request unless an exemption applies. You can request access to the personal data we hold about you using the contact details in this privacy notice.
Right to be Informed: You are entitled to be told how we obtain your personal information and how we use, retain, and store it, and who we share it with. This privacy notice gives you that information, as well as telling you what your rights are under the relevant laws.
Right to Rectification: If we hold personal data about you that is inaccurate or incomplete you have the right to ask us to correct it. You can ask us to correct your personal data using the contact details in this privacy notice. We will reply to you within one month unless the request is complex.
Right to Request Erasure: Under certain circumstances you have the right to ask us to delete your personal data to prevent its continued processing where there is no justification for us to retain it. The circumstances most likely to apply are:
where holding your personal data is no longer necessary in relation to the purpose for which we originally collected and processed it; and
where you withdraw your consent to us holding your personal data if we are relying on your consent to hold it.
12. Further information
You can find out more about your data protection rights on the Information Commissioner’s Office (ICO) website.
13. How you can complain
The Information Commissioner’s Office (ICO) regulates the processing of personal data. You can complain to the ICO if you are unhappy with how we have processed your personal data.
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
14. Date of last update and changes
We last reviewed this privacy notice in January 2023. We keep this privacy policy under regular review and update it if any of the information in it changes.